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Wheelchair Service Delivery:
Is It Really Happening

Program ID : IC80.2019
Webinar Length of Time: Hour

Link to view the lecture presentation:




Theresa Berner, MOT, OTR/L, ATP
Wexner Medical Center at The Ohio State University, United States

Theresa Berner, MOT, OTR/L, ATP is an OT and Rehabilitation Clinical Manger. She has over 25 years' experience in seating and positioning and Adult Neuro Rehabilitation. She is responsible for Assistive Technology center and the Adaptive Sports Institute. Theresa received the 2016 Academy of Spinal Cord Injury TLC Distinguished Clinical Award and the 2017 OSU Medical Center Values in Action Award.

Carmen Digiovine, PhD, ATP/SMS, RET
The Ohio State University, United States

Carmen P. DiGiovine is a rehabilitation engineer and is a Clinical Associate Professor in the Occupational Therapy Division and the Biomedical Engineering Department at The Ohio State University. He is also the Director of Rehabilitation Science and Technology for the Assistive Technology Center at The Ohio State University Wexner Medical Center. He has presented at national and international conferences for the past 20 years. Dr. DiGiovine is an active member of RESNA, IEEE-EMB, and BMES.

Chris Mauer, MPT, ATP

Presented at the 35th International Seating Symposium, Pittsburgh, PA USA

Note: Faculty for this activity have been required to disclose all relationships with any proprietary entity producing health care goods or services, with the exemption of nonprofit or government organizations and non-healthcare related companies.

  • No conflicts have been disclosed.


Individuals with mobility impairments in the US have the opportunity to receive a new wheelchair or scooter approximately every five years. 3rd party payers (e.g. private insurance, Medicare, Medicaid) have created many layers of requirements and very in-depth documentation. Significant resources are spent on the front end of gathering and assessing the needs to carefully match the equipment to the consumer. After the interprofessional clinical team completes the wheelchair assessment, suppliers navigate the insurance approval component. Once the consumer receives approval for the wheelchair and the procurement process is completed by the wheelchair supplier, the interprofessional team should come together for the fitting, training and delivery of the wheelchair. All too often this step does not occur as a team. When the team does not complete the delivery of the equipment there are many opportunities for errors and omissions which can lead to poor outcomes and thereby minimize the value of the service delivery process. This session will explore best practice for wheelchair service delivery. Furthermore, the session will investigate potential reasons the fitting, training and delivery process as an interprofessional team, which includes the consumer as the focus, does not always occur.

Learning Objectives

Upon viewing this webinar, participants will be able to:


CEU Registration and Cost

0.100 Continuing Education Units (CEUs) will be awarded to individuals for viewing 1.0 hours of instruction.
The cost for the webinar is $59.00

Instructions to Obtain CEUs

go to the RSTCE web site at: www.rstce.org

    1. Enter username and password or create new profile
    2. Select Webinars
    3. Select the webinar:IC80.2019 - Wheelchair Service Delivery: Is It Really Happening
    4. Complete your registration

A payment confirmation will be sent via e-mail.
(Allow 10 minutes for the database to process payment and send a confirmation e-mail).

After viewing the webinar

    1. log back into database and Select Post Tests and Evaluation for:
      IC80.2019 - Wheelchair Service Delivery: Is It Really Happening
    2. Select and complete Post Tests and Evaluations

You will receive your CEU Certificate via e-mailed as a PDF file (Please allow 10 minutes for the database to process your certificate and send it to your e-mail)

The University of Pittsburgh, School of Health and Rehabilitation Sciences awards Continuing Education Units to individuals who enroll in certain educational activities. The CEU is designated to give recognition to individuals who continue their education in order to keep up-to-date in their profession. (One CEU is equivalent to 10 hours of participation in an organized continuing education activity). Each person should claim only those hours of credit that he or she actually spent in the educational activity.
The University of Pittsburgh is certifying the educational contact hours of this program and by doing so is in no way endorsing any specific content, company, or product. The information presented in this program may represent only a sample of appropriate interventions.

The University of Pittsburgh, as an educational institution and as an employer, values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Accordingly, the University prohibits and will not engage in discrimination or harassment on the basis of race, color, religion, national origin, ancestry, sex, age, marital status, familial status, sexual orientation, disability, or status as a disabled veteran or a veteran of the Vietnam era.

Further, the University will continue to take affirmative steps to support and advance these values consistent with the University's mission. This policy applies to admissions, employment, access to and treatment in University programs and activities. This is a commitment made by the University and is in accordance with federal, state, and/or local laws and regulations. For information on University equal opportunity and affirmative action programs and complaint/grievance procedures, please contact: William A. Savage, Assistant to the Chancellor and Director of Affirmative Action (and Title IX and 504 Coordinator), Office of Affirmative Action, 901 William Pitt Union, University of Pittsburgh, Pittsburgh, PA 15260, 412- 648-7860

Updated | 06.27.2019